Shipping policy

Return Policy

Shipping Times

  • United States: 5-8 business days from order to delivery
  • Europe: Up to 14 business days from order to delivery

Returns

  1. If you need to return an item, please ship it back to the original return address printed on your package.
  2. All returns must be initiated within 30 days of receiving your order.
  3. Items must be unworn, unwashed, and in their original condition with tags attached.
  4. Please include your order number and reason for return with your package.
  5. Once we receive your return, please allow 5-7 business days for processing.
  6. Refunds will be issued to the original payment method.

Exchanges

For size or style exchanges, please return your item following the return instructions above and place a new order for the desired item.

Questions?

If you have any questions about returns or shipping, please contact our customer service team at [your-email@example.com].

Customer service

Our Commitment to You

At Divine-Seven, we believe exceptional customer service is the foundation of our business. We're committed to making your shopping experience as smooth and enjoyable as possible.

Contact Methods

We offer multiple ways to get in touch with our customer service team:

Email: info@divine-seven.com (Response within 24 hours)

Contact Form: Available on our website (Response within 24 hours)

Social Media: Direct messages on Instagram/Facebook (Response within 24-48 hours)

Hours of Operation

Our customer service team is available to assist you:

Monday to Friday: 9:00 AM to 6:00 PM (EST)

What You Can Expect From Us

Prompt Responses: We aim to respond to all inquiries within 24 business hours.

Knowledgeable Support: Our team is trained to answer questions about our products, sizing, materials, and ordering process.

Order Assistance: We'll help track your package and resolve any delivery issues.

Problem Resolution: If you're not completely satisfied, we'll work with you to find a solution.

Pre-Order & Custom Order Support

For questions about pre-orders or custom print orders, please contact us directly by email with your order number in the subject line for faster assistance.

Feedback

We value your feedback! Let us know how we're doing or how we can improve by emailing info@divine-seven.com

Policy Changes

This customer service policy may be updated occasionally. Any changes will be posted on this page.

Last Updated: March/2025

Secure payment

Your Security Is Our Priority

At Divine-Seven, we take the security of your payment information seriously. Our Shopify-powered store uses industry-leading encryption and security protocols to ensure your data remains protected.

Secure Payment Methods

We accept the following secure payment options:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

Shop Pay

Apple Pay

Google Pay

PayPal

How We Protect Your Information

SSL Encryption: Our site uses 256-bit SSL encryption technology to secure all transactions.

PCI Compliance: We maintain strict PCI DSS compliance to handle your card information securely.

No Stored Card Data: Your complete payment details are never stored on our servers.

Fraud Prevention: Advanced fraud detection systems monitor transactions to prevent unauthorized purchases.

Verification Process

For your protection, some transactions may require additional verification. This is a standard security measure to ensure the legitimate cardholder is making the purchase.

Questions About Payment Security?

If you have any concerns about the security of your payment information, please contact us at info@divine-seven.com Secure payment